Respecting Your Privacy... Forbes PRIVACY POLICY Your privacy is important to Forbes (referred to as "our" "we" or "us" in this policy) and the purpose of this policy is to tell you what personal information we collect about you, how we use it, whether we disclose it to anybody else, how long we keep it, how you can request access to your personal information, or obtain more information about the privacy policies of Forbes. Personal Information: Personal information means any information about you except your name, business title, business address, business e-mail address, business telephone number or business facsimile number. It also does not lude your home address and telephone number if these are published in a telephone or other directory (luding the Internet). Accountability: We are responsible for the personal information under our control and we have designated Michael Sweeney, VP Finance as our Privacy Officer who will be responsible for our compliance with this policy and with privacy legislation. If you wish to contact Mr. Sweeney, you can do so in one of the following ways: • by telephone (519) 742-4463 • by facsimile (519) 742-8314 • by email privacy@forbesmotors.com • by mail 165 Weber Street South, Waterloo, ON N2J 4A6 How We Collect Personal Information: As a current or potential customer of ours, there are many ways that we could acquire personal information from you. The following ludes, but is not limited to, some of the typical ways we could collect personal information: When you initially have contact with our staff to get information about a vehicle you may be interested in (luding, but not limited to by phone, fax, regular mail, and e-mail) When you participate in a test drive When you purchase or lease a vehicle from us If you finance the purchase or lease of a vehicle through us When you have us service or repair a vehicle When you purchase parts from us, separate from a service or repair When you purchase or lease other products or services from, or through us When you are contacted by our staff during their ongoing sales follow-up, or service reminder calls If you participate in one of our surveys, contests, or promotions What Personal Information Do We Collect? During the various types of contact discussed in the previous paragraph, we may collect some or all of the following personal information: Your name, address, telephone number, e-mail address, and facsimile number Your occupation Information about your driving habits (such as preferred car size, colour, type of vehicle, kilometers driven annually, etc.) Information about your existing vehicle(s) and any trade-in Details of your vehicle and its service history Your driver’s licence number The name of your insurance company and agent Your insurance policy number and details about your insurance coverage Similar information about other members of your family Your language preference Your date of birth and/or the date of birth of other members of your family Your social insurance number and/or the social insurance number of other members of your family Financial and credit information about you and/or other members of your family (specific information is set out in the application for credit forms provided to us by the various financial institutions) Details about your existing vehicle loan and/or lease Health information if you are applying for life and/or disability insurance The amount and details of any life and/or disability insurance you may have in place Provision of your Social Insurance Number is optional. However, you should be aware that most Credit Reporting Agencies use the Social Insurance Number as a unique identifier to ensure proper identification when conducting credit reviews and preparing credit reports. If you do not wish to provide your Social Insurance Number, our ability to obtain a timely and accurate credit report may be affected. The Security of your Personal Information is Important to Us Your personal information is used by us only for the purposes identified below and access to your personal information is limited to those employees of Forbes who need to have access to it. How do we use your Personal Information? Your personal information may be used by us to provide products and services to you such as (but not limited to): obtaining a license for your vehicle, to obtain a credit report if you are financing or leasing your vehicle, to obtain appropriate financing of your vehicle for you, to provide you with a reminder that your vehicle requires servicing and to provide you with updates and information regarding products and services that we have to offer and which we think will be of interest to you (such as our Newsletter). Sometimes we have to Share your Personal Information with Others We do not sell your personal information to third parties. We may share some or all of your personal information with third parties such as the manufacturer of your vehicle and its related companies, the providers of products or services relating to your vehicle, credit reporting agencies, financial institutions or financing companies, your insurance agent or company and companies which provide or insure warranties relating to your vehicle. We may also disclose your personal information where we are required or permitted by law to do so. How long do we keep your Personal Information? We retain your personal information as long as we believe that you are still the owner of the vehicle. If the information relates to the financing or lease of the vehicle, we retain personal information relating to the financing or lease arrangements as long as those arrangements are in place. If the information relates to the service or repair of your vehicle we retain the personal information for as long as is reasonably necessary to address any issues arising from the service or repair of the vehicle or as may be required by law and/or the manufacturer. If there are legal requirements relating to the period of time which we must retain your personal information, we comply with those requirements. What can you do if you want to limit the use to which we put Your Personal Information? Most of the personal information which we collect is necessary for us to sell or lease you your vehicle, to provide products and services related to the vehicle, assist you in the financing or lease of your vehicle or to provide service to your vehicle and we cannot do this without that personal information. Similarly, we must disclose your personal information as described above in order to sell you the vehicle, to provide products and services related to the vehicle, assist you in arrangements for financing or leasing or to provide servicing to your vehicle. If you do not want us to use or disclose your personal information in a particular way, please contact our Privacy Officer in writing (as described above), and we will be pleased to discuss with you how we can limit collection, use or disclosure of your personal information. You can Request Access to Your Personal Information You have a right to access the personal information which we have about you and to request that personal information which you believe to be inaccurate be corrected. If you wish to access your personal information you should contact our Privacy Officer in writing (as described above), who will be pleased to assist you. Questions? Concerns? If you have any questions or concerns about this Privacy Policy or about the collection, use and disclosure of your personal information by Forbes, please contact our Privacy Officer as set out at the beginning of this policy, and we will try to address your concerns. Forbes Website Privacy Statement Forbes has posted this privacy statement to outline our company's complete commitment to your privacy. The following discloses our information gathering and dissemination practices for this website: www.forbesauto.com How We Collect Data We may use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used only to gather broad demographic information about visitors to our site. Our site uses a form for customers to request information on our products and services. We collect visitor's contact information (like their email address) to send information to our customers. The customer's contact information is used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Any financial information that may be collected is used to bill the user for products and services initiated strictly at the customer's request. Demographic and profile data may also be collected at our site but its use is entirely internal. Our online surveys may ask visitors for contact information (like their email address). The customer's contact information is used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. We may run contests on our site in which we ask visitors for contact information (like their email address). The customer's contact information is used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Off-site Links This site contains links to other sites. Forbes is not responsible for the privacy practices or the content of such Web sites as it is entirely beyond our control. Off-site Public Forums It is possible to contact chat rooms, forums, message boards, and/or news groups through our site. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information. Security This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Information can only be accessed by our authorized employees or non-employees who are directly under our control and governed by these privacy policies. Choice/Opt-Out Our site provides users the opportunity to opt-out of receiving communications from us and our partners at the point where we request information about the visitor. This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service. • by telephone (519) 742-4463 • by facsimile (519) 742-8314 • by email privacy@forbesmotors.com • by mail 165 Weber Street South, Waterloo, ON N2J 4A6 Correct/Update This site gives users the following options for changing and modifying information previously provided. • by telephone (519) 742-4463 • by facsimile (519) 742-8314 • by email privacy@forbesmotors.com • by mail 165 Weber Street South, Waterloo, ON N2J 4A6 Contacting the Web Site If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact Michael Sweeney, VP Finance our Privacy Officer: • by telephone (519) 742-4463 • by facsimile (519) 742-8314 • by email privacy@forbesmotors.com • by mail 165 Weber Street South, Waterloo, ON N2J 4A6